Cancellation & Return Policy

Cancellation and returns

Orders cannot be cancelled once payment has been made. We do not accept returns. If an item arrives damaged, follow the damaged-item claim process below.

Report damaged items within 48 hours

Keep a proper video recording while opening the package. Report the damage within 48 hours of delivery and send the recording and relevant order details to our team.

Claim review and refund timing

Report damaged items within 48 hours of delivery with a proper video recording of opening the package. We analyse the evidence and review and approve eligible claims within 72 hours. Approved damaged-item refunds are issued within seven working days of approval.

The refund timeframe starts when the claim is approved. It describes when we issue the refund; it is not a promise about when your bank or payment provider will credit it.

How to contact us

For help with a wholesale enquiry, email ping@zosmetics.com or speak to our team on WhatsApp: +91 98184 12226.

For dispatch and charges, see the shipping policy. Orders follow the wholesale terms and conditions.