FAQ

Buying Korean beauty for your business? These answers explain our wholesale process for online retailers, retail stores and Instagram sellers.

What is the minimum order?

The minimum goods order is ₹50,000 after discounts, including GST. You may mix brands, with a minimum of six units per SKU. Website prices are MRP, including 18% GST; request the inventory sheet by email for wholesale prices.

How do I receive inventory and wholesale prices?

Use the inventory-request form to receive the inventory sheet and wholesale prices by email. Inventory is updated monthly; product availability is confirmed in your quotation. You can then discuss products and quantities on WhatsApp.

Can I mix brands?

Yes. Brands may be mixed within the minimum order, with six units per SKU.

How much is shipping?

Shipping is ₹500 per order up to and including ₹1,00,000. Shipping is free only for orders above ₹1,00,000. The threshold is based on the goods order value after discounts, including GST.

How do payment, dispatch and invoicing work?

After you choose products and quantities, we confirm availability and share a formal quotation. Full advance payment is required against that quotation. We dispatch within seven working days after payment receipt and issue the GST invoice on the day of dispatch.

Can I cancel or return an order?

Orders cannot be cancelled once payment has been made. We do not accept returns. If an item arrives damaged, follow the damaged-item claim process below.

What if an item arrives damaged?

Report damaged items within 48 hours of delivery with a proper video recording of opening the package. We analyse the evidence and review and approve eligible claims within 72 hours. Approved damaged-item refunds are issued within seven working days of approval.

Do you provide marketplace authorisation?

We do not provide brand authorisation to sell on Amazon, Flipkart or other ecommerce websites.

What happens after I request the inventory?

Check your email for the sheet, choose your products and quantities, and discuss your selection with our team. An inventory request is an enquiry, not a paid order.

For help with a wholesale enquiry, email ping@zosmetics.com or speak to our team on WhatsApp: +91 98184 12226.